by Lim Zhi Rong
You probably heard it umpteen times, 'Both Intelligent Quotient (IQ) and Emotional Quotient (EQ) are important in life'.
And while most researchers shared that EQ and IQ are important factors for performance success at work, it is widely suggested that IQ only accounts for 25% of the equation and EQ is responsible for an incredible 75% of a person’s ability to succeed'.
Research by the Center for Creative Leadership also found that the primary causes of executive failure involve leaders poor in EQ. The three main reasons for failure aredifficulty in handling change, inability to work well in a team, and poor interpersonal relations.
I also read from International search firm Egon Zehnder that they analyzed hundreds o senior executives and discovered that those who were strongest in EQ were more likely to succeed at work.
So, the point here is: EQ is undisputedly important at work and in life.
There are plenty of suggestions, tips and research out there today in the world wide web on how to improve EQ.
This article seeks to succinctly share 4 (yes, only 4) tips on how we can learn to be intelligently 'emo' at work at the right time, with the right degree. Before I go on, I wish to first credit Travis Bradberry & Jean Greaves, internationally bestselling authors of The Emotional Intelligence 2.0. Get a copy of that book today if you've not read it before!
Travis & Jean neatly suggests people to look at EQ based on the following framework: 1) Self Awareness, 2) Self Management, 3) Social Awareness and 4) Relationship Management.
(1) + (2) = Personal Competence. (3) + (4) = Social Competence.
Let's talk about some of the best tips under each category...
1. Self Awareness
- Know Who and What Pushes Your Buttons
We all have triggers and dislikes, things that irritates the hell out of us. For me, I dislike people coming up to me with requests at work without providing context.
I occasionally get irritated if someone sends an email on a Friday evening, asking for information with a tight deadline next week.
Knowing who and what pushes your button here helps. Recognise it, and train yourself to react in a measured way.
Turn a trigger into an advantage by remaining calm and composed. Recognise that'Ah, it's those buttons again, and I know exactly how I am going to react and be better than before'.
Overtime, you'll be amazed by your professional maturity.
2. Self Management
- Sleep On It
Time is an amazing resource. Time helps you to self-manage because it brings clarity to your heads that is filled with a thousand thoughts.
Time helps you to regain control of your emotions at work when you're overwhelmed at work or by nasty colleagues.
From time to time, force yourself to wait for the dust to settle before you decide your next move.
3. Social Awareness
- Great People by Name
Greeting people by name is one of the most basic and influential social awarenesstechnique. Remembering a person's name is a memory exercise.
Get people to spell out their name when you meet them for the first time. Repeat it at least twice during your first conversation you have with them.
Train your brain and muscle memory. When you greet someone by name, you are focusing your mind in your interaction with him/her.
4. Relationship Management
- Only Get Mad on Purpose
Greek philosopher Aristotle once share this enduring insight, 'Anyone can become angry, that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose, and in the right way, that's not easy'.
This is an amazing difficult tip to practice but one of the most powerful techniques that can differentiate Great and Greatest.
It starts from becoming aware of your anger, to think about and realise when to get mad and when not to on purpose, when is it worthwhile, when is it probably to let go.
I hope this article pique your interest to want to learn more about EQ. Remember the old adage: IQ got you there, EQ will get you further...
This article first appeared on LinkedIn.