All in Engagement & Culture

Time For HR to Wear A Customer Service Hat!

Working at the world’s best airport has made me realize the importance of service excellence and providing a pleasantly surprising experience for the customers. As HR professionals, we serve internal customers too, don’t we? What are some lessons that we can learn from the service industry and apply to our internal customers – the employees?

On-Boarding – The Employee Experience Way

It must be said that whilst on-boarding processes have generally moved to a higher standard across sectors in recent years there are still some significant flaws being experienced by new staff as organisations fail to set the right tone and create the right impression for newly recruited employees. A recent survey by just about everyone indicates as much. Onboarding is really important- we know this personally, don’t we?

Talent Retention Lessons From the Little Guys

By 2020, the Millennials (inclusive of Gen Ys) will take up an estimated half of the global workforce. Like it or not, this is a group which is very different from their predecessors – the Gen X and Baby Boomers, who are typically known to be hardworking, independent and less tech-savvy. The next wave of talents will hit the workforce sooner than we expect so how should companies prepare themselves? What do these Millennials really want?

An Awesome Tool Named Appreciation

As we approach the end of 2016, let’s give thanks for the good things that happened over the past 12 months and spread the positivity to people around us. It’s easy at times to take success for granted, and overlook the contributions of our fellow colleagues and team. So why and how should we express our gratitude? Is it really necessary? If so, what are ways to achieve the desired outcome through appreciation? What impact can we expect?